[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_header title=”Hotel policies and guidelines” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”40px” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,114,187,0.82) 0%|rgba(0,114,187,0.72) 99%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/burgasbeachresort.com\/wp-content\/uploads\/2025\/02\/location_2025.jpg” custom_margin=”||||false|false” custom_padding=”100px||100px||true|false” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
If you wish to contact Reception, please call +359 876706366 or +359 885609999<\/p>\n
The Reception is open from 08:00 a.m. to 20:00 p.m. in summer (May-September) and 09:00 a.m. to 18:00 p.m. in winter (October- April), 7 days a week.
All payment and check-in takes place from 09:00 a.m. to 06:00 p.m. In case of need, after 06:00 p.m., you can ask the security officer at the Reception.<\/p>\n
Upon check-out, we kindly ask guests to wait at Reception while we check the room for any irregularities. Any damages or missing items will be charged at Reception according to the established price list.<\/p>\n
In case of any damage, please report it to Reception so it can be addressed promptly.<\/p>\n
Late check-out must be requested at Reception at least 1 day before the day of check-out, if possible, your request will be granted.<\/p>\n
Payment for the stay can be made in cash or by card: Visa, Maestro, Mastercard.<\/p>\n
[\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]Room Cleaning:<\/strong><\/p>\n Pets are not allowed in the complex!<\/strong>[\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||9px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Smoking in the apartments is strictly prohibited! <\/strong><\/p>\n The fine is 100 BGN. [\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||9px|||” global_colors_info=”{}”]Lost Items<\/strong><\/p>\n In case you lose an item in the complex, please inform Reception immediately. Internet Access<\/strong><\/p>\n <\/strong><\/p>\n [\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]Fitness<\/strong><\/p>\n Opening hours of the gym from 07:00 a.m. to 08:00 \u0440.m.[\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”]SPA Center<\/strong><\/p>\n Working hours: 08:00 AM to 9:00 PM.<\/p>\n For reservations, please call +359 889 94 40 44<\/p>\n During working hours, you can use the services of the spa center located in the Natura hotel:[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Sun Room;[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Finnish Sauna;[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Aroma-Herbal Sauna;[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Fitness;[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Steam Bath;[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Salt Relaxation;[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Salt Room;[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Massage Studio;[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”=||divi||400″ icon_color=”#0072bb” icon_placement=”left” image_icon_width=”22px” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||10px||false|false” global_colors_info=”{}”]Indoor Pool.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”]Restaurant \u201cOlea\u201d<\/strong><\/p>\n Working hours: 11:00 AM to 11:00 PM<\/p>\n At your disposal is the Olea restaurant, located in the Natura hotel \u2013 an elegant classic restaurant distinguished by its natural concept, cuisine using local products, and uncompromising quality service. The restaurant has a capacity of 80 seats in the indoor hall and 40 seats in the outdoor area, which impresses with its wonderful view of the pool and Burgas Bay.<\/p>\n For reservations, please call +359 886 79 79 76[\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”]Children’s playground <\/strong><\/p>\n Working hours Children\u2019s playground: 09:00 AM to 10:00 PM. ( only in the summer)<\/p>\n For our youngest visitors, aged between 3 – 6 years, there is a specially equipped children’s playground, and for the fun of teenagers \u2013 billiards.[\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”]<\/p>\n Swimming pool <\/strong><\/p>\n The working hours of the pool are from 09.00 a.m. to 08:00 p.m. (May-September) The pool is 50 metres long and up to 1.55 metres deep at certain points.<\/p>\n Children under 12 must be accompanied by an adult. [\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”]Medical Assistance<\/strong><\/p>\n If you need medical assistance, please contact Reception to call for emergency help or call the emergency number 112.<\/p>\n You can use the services of Medical Center Dr. Staikov in Burgas, phone +359 892 996\u00a0006.[\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”]Pharmacy<\/strong><\/p>\n The nearest pharmacy is a 15-minute walk from the complex, in the center of Sarafovo.[\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||2px|||” global_colors_info=”{}”]<\/p>\n Transport<\/strong><\/p>\n The bus stop is only a 5-minute walk from the complex. You can use bus line No. 15 \u2013 the bus runs every 20 minutes and goes to:<\/p>\n\n
\nCleaning starts after 10:00 AM.<\/li>\n
\nIf you realize that you have forgotten or lost an item after leaving the complex, please call +359 876706366. If found, it will be sent to the address you provide.[\/et_pb_text][et_pb_divider color=”#ceccc6″ _builder_version=”4.27.4″ _module_preset=”default” max_width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n\n
The pool is without a life guard.<\/p>\n